Call center Retail services

Cases
Biometric verification based on voice data
AI, ML and Predictive Analytics
Cases
AI, ML and Predictive Analytics
Biometric verification based on voice data
Customer
Industry
Retail services
Scale
1000+ employees
The verification of call center customers based on voice data as a part of multi-factor authentication for security improvement.
The use of deep neural architecture for comparing voice prints from a database, with verification accuracy of over 90%.
Creation and training of an effective ML-model using a deep neural architecture that can compare incoming voice data against voice prints from the previously generated database.
Improved authentication system security; reduced time for processing and comparing voice prints; enhanced estimated accuracy of verification.
Low EER (Exact Error Rate)
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