Case

Application Performance Monitoring (APM)

Monitoring and Technical Support

Customer

Insurance company

Industry

Finance services

Scale

1000+ employees

Challenge

Optimization of business applications in the multi-service environment by automated performance monitoring, in-depth analytics and modernization of IT infrastructure.

Solution

A full-scale solution backed by AppDynamics allowed us to enable end-to-end monitoring of application performance and state of IT infrastructure in real time, and leverage analytics to identify and timely tackle various business critical issues, namely:
To dynamically baseline the number and speed of transactions at each stage of their execution.
Automatically detect business transactions and take snapshots of transactions with abnormal (other than baseline) behavior.
Sound the alarm when a transaction is interrupted between steps.
In-depth diagnostics up to the code level/SQL-level to identify the root cause in Web, Java, etc.
To identify and quantify scalability and degradation.
Reveal the root cause of “bugs” and “lags” in the application prior to its release.
To analyze data from various sources (applications, databases, customer experience), and automatically create the relationships between them.
End-to-end visualization of applications architecture, and the relationships with dependencies on the services in real time and in a historical perspective.

Result

In-depth monitoring of services and business transactions along with online analytics. Data visualization of all apps’ KPIs. Creating a single source of truth (SSOT). Integration of APM/EUM modules for proactive protection against anomalies and user errors.

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